Oakwood Solicitors
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Henderson Carter

Have you been mis-sold

  • Solicitors firm with over 20 years’ experience
  • No-Win, No-Fee
  • No upfront cost
  • We charge only 30% +VAT for a successful claim
  • £15 million recovered for clients since 2019
  • Free initial consultation

Make a claim now

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0113 200 9720

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    They left no stone unturned throughout a lengthy and difficult process. Oakwood Solicitors were professional, polite and informative as well as supportive throughout. We are delighted with the outcome.

    - A. Binns

    Pension stolen from SIPP

    After trying to fight this case myself for years, I put my trust into Oakwood Solicitors, who kept me informed every step of the way and managed to get me compensation for the pension which was stolen. They managed to get back almost all what I lost.

    - Paul Connor-West

    Excellent service thank you

    Once again I have received excellent service from Oakwood Solicitors in dealing with my mis-sold pension claim. Without the help of the team, I would've not been able to recover £50,000. Excellent work! Thank you once again.

    - P. Jones

    I was so pleased

    I had the best experience from Oakwood Solicitors where they helped me get big compensation from FSCS. Not only that, just within 4 days' time of literally submitting the claim, I received the amount in my account.

    - N. Shah

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    £15 million

    recovered by Oakwood Solicitors for clients since 2019

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    £26.5 billion

    paid out by the FSCS to 6.5 million customers of failed financial firms

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    £471 million

    in compensation claims estimated by the FSCS in 2023/2024

    The experts in Financial Litigation claims

    Oakwood Solicitors Ltd specialises in Financial mis-selling claims. We have a Financial Litigation team dedicated to assisting clients who have lost money as a consequence of negligent advice in relation to a financial product, such as a pension or an investment.

    What went wrong for Henderson Carter?

    Henderson Carter Associates entered liquidation in February 2017, following a demand from the FCA.

    Between 30th October 2013 to 8th July 2015, 879 customers switched or transferred their pensions into a SIPP (Self-Invested Personal Pension) based on the advice given to them by Henderson Carter Associates.

    This resulted in over £35 million being switched or transferred from customers’ pensions to SIPPs investing in high risk, illiquid assets that were unlikely to be suitable for them, thereby exposing them to a significant risk of loss.

    In September 2016 the firm was asked by the Financial Conduct Authority (FCA) to stop all pension switching or transfer business and told not to dispose of their assets ‘without the prior consent of the FCA’.

    It was also instructed to restrict its business with introducers Hennessey Jones (its appointed representative and a lead generator), Holistic Wealth Management and City Administration Limited.

    The FCA discovered that Henderson Carter Associates were receiving introductions from Hennessey Jones and others to facilitate customers moving their pensions into SIPPs investing in high risk, illiquid assets that were not regulated by the FCA, in which Hennessey Jones had a material financial interest.

    This interest was not disclosed to customers and Henderson Carter Associates turned a blind eye to the obvious conflict of interests that this created.

    The FCA held that Henderson Carter Associates had failed its customers in a number of ways:

    • Exploited its customers for its own financial gain and put its own interests before those of its customers.
    • By accepting introductions from unregulated introducers;
    • By acting dishonestly and miss-leading their customers into thinking that they were providing bespoke, independent investment advice based on a comprehensive and fair analysis of the whole market;
    • By failing to disclose the financial interest that the introducer had in the customers investment in Loan Notes with Hennessey Jones;
    • By failing to carry out any due diligence on the advised Loan Notes to ascertain their suitability or risk profile;
    • By advising customers to transfer their pension into high risk and illiquid investments which were unsuitable for their needs

    What are my options?

    If you are concerned that you may have been mis-sold an investment held within your pension, then do not panic. It may be possible to pursue a compensation claim against the IFA involved in the investment or the provider of your SIPP.

    The first step should be to contact a specialist firm like Oakwood Solicitors who will investigate your pension FREE OF CHARGE and advise you if you have a claim. If you have a claim then Oakwood Solicitors will handle the whole claims process for you and will offer advice, support, and guidance every step of the way.

    Oakwood Solicitors will act on your behalf on a ‘no-win, no-fee’ basis, giving you complete peace of mind that you will only pay a fee if your claim is successful.

    If after investigating your pension we confirm that there is no loss, then you will have the reassurance that your pension is safe and secure and will have obtained this reassurance completely free of charge.

    If you prefer, you can raise an initial complaint with the IFA or SIPP provider yourself but many people prefer to instruct a specialist firm with experience of handling SIPP complaints to ensure they achieve the best possible outcome in the shortest timeframe.

    If the adviser who sold you the investment is no longer trading or does not have the financial means to pay you compensation then the Financial Services Compensation Scheme (‘FSCS’) assumes responsibility for the adviser and will be responsible for the payment of compensation.

    Why should I use a solicitor?

    Pensions are complex. To be able to identify a problem with your pension, first of all you have to know what you are looking for. Once you have identified the issue, you then need to be able to articulate the problem with reference to any legal or regulatory frameworks.

    By using a solicitor who is a specialist in pension mis-selling you will ensure that you put your best case forward and maximise your chance of success.

    We have seen numerous cases in the past where mis-selling victims have pursued a legitimate claim themselves, only to have it turned down due to a technicality or because key grounds have not been particularised.

    You have a higher chance of success by working with a Solicitor, who will ensure that there are no technical grounds for turning down your claim and put you in the best possible position to receive what you are owed.

    Why choose Oakwood Solicitors?

    We are a Regulated firm of Solicitors with over 15 years’ experience in financial mis-selling claims

    We have successfully recovered in excess of £1.6 Million in the last 12 months

    We operate on a guaranteed No-Win, No-Fee basis. If successful we charge 30% plus VAT of the award of compensation

    Our charges are some of the lowest in the market when compared with other Solicitors and Claims Management Companies (CMC’s)

    We take the hassle out of the claims process as we do all the hard work for you. We will complete all the necessary paperwork and obtain all the required documentation to support your claim

    You will be allocated your own experienced pension claims handler who will keep you fully informed throughout the whole process

    Frequently Asked Questions

    How do I know if I’ve been mis-sold a SIPP?

    It is important to note that not all SIPPs are mis-sold. If you are unsure if you were mis-sold a SIPP then check out the common mis-selling features below.

    It is likely that you were mis-sold a SIPP if you:

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    Were not given the full cost breakdown for management fees or additional costs attached to the investment

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    Invested without fully receiving an explanation of the risks including the potential to lose your pension

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    Were cold called by a 3rd party company

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    Had been told your investment would grow considerably and would provide a large return

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    Were pressured into acting quickly or because you were told you would risk losing out

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    Were told that you could take a large lump sum of cash out of your pension or access the pension before your retirement age

    How long does a claim take?

    As the claim is being made against the FSCS then we would expect the claim to be concluded within 6 months.

    As each case is unique it is difficult to provide a generic timeframe for conclusion of the claim however Oakwood Solicitors will give you an indication of how long your claim is likely to take to conclude as part of our initial review.

    How much will a claim cost?

    We operate on a Damages Based Agreement (“DBA”) more commonly known as a ‘no-win, no-fee’ agreement. If we fail to secure you a settlement, you will not be charged. If we successfully recover compensation, then our charges are 30% plus VAT of any compensation payment. These charges will be deducted from the compensation payment at the end of the claim process.

    How much compensation will I receive?

    We cannot provide an exact figure for how much compensation you will receive until we understand more about your claim.

    The general purpose of a claim is to put you back in the position you would have been in, had you not received the negligent pension advice.

    As your claim is against the FSCS then the compensation cap is £50,000.00 per person, per advisor.

    What do I do now?

    Provide us with some information about your pension transfer and we will advise you if you have a viable claim. There is absolutely no obligation to proceed. You can provide information or get in touch by:

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    Danielle Lightfoot — Solicitor and Head of department

    Danielle joined the firm as a Paralegal in 2011 and qualified as a solicitor in October 2014. She has acquired extensive experience in high value, complex litigation traversing numerous practice areas.

    Danielle is a specialist in financial mis-selling matters with a particular interest in pensions and investments.

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