Empowerment Care Ltd Failures

Empowerment Care Ltd, based in Cannock, has been rated as “requires improvement” after its first Care Quality Commission (CQC) inspection.

This rating is the second-lowest possible rating.

The CQC on inspection noticed many failures including the following:

• A patient who needed two doses of medication a day was given three doses for 24 days.
• A patient was given double the prescribed dose of their medication.
• It was not recorded for one patient when their medication was taken, despite the same needing to be taken at set intervals.
• Medicines overall were not managed in a safe way.
• The managers were not aware of all the errors being made.

The CQC in their report published stated:

“… The above demonstrates people’s medicines were not always managed in a safe way, which placed people at risk of harm. This was a breach of regulation 12 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.”

In summary, it was concluded both Regulation 12 HSCA RA Regulations 2014 Safe Care and Treatment and Regulation 17 HSCA RA Regulations 2014 Good Governance were not being met.

The CQC has requested Empowerment Care Ltd to send a report stating what action they are going to take to rectify this ahead of the CQC reviewing further.

Further reading

Full details about prescription and medication errors can be found here on our website.

Detailed information about care home claims can be found here on our website.

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