Lost Money To A Romance Scam?

You can make a complaint to the bank where the payments were made from.

The bank will review complaints on a case-by-case basis so they can assess all factors of what happened in the scam and assess whether the bank should have done more to protect you and your money.

Yes. If you have complained to the bank and they rejected your claim then there are still legal options available to you.

Some of these legal options have strict time limits and therefore it is essential that you obtain legal advice as soon as possible.

However, we may not be able to assist if you have already refer the matter to the Financial Ombudsman and received a final decision.

There are no upfront fees and we would never ask for any upfront costs to make a claim on your behalf.

No. Subject to compliance with the agreement between us, you would not be liable to pay any legal fees unless your claim was successful.

Oakwood Solicitors is a firm of Solicitors authorised and regulated by the SRA. The SRA introduced fixed fees for this area of work.

We receive payment as a deduction of any payments you receive. This means that the payment is a fixed percentage of the refund amount.

The exact percentage is fixed as per the table below:

This depends how the bank pay any refund. If the bank makes payment to our client account then we will deduct our percentage fee from the money, and the balance will be sent to you.

Alternatively, if the bank refunds the payment to your account, we will raise an invoice for payment of our percentage and you will be required to pay this invoice.

Yes, absolutely. You do not need a solicitor to make a claim.