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Henderson Carter Associates – SIPP Pension Claims

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Home » Personal Legal Services » Financial Litigation » Default Firms » Henderson Carter Associates – SIPP Pension Claims

Henderson Carter Associates entered liquidation in February 2017, following a demand from the FCA.


Between 30th October 2013 to 8th July 2015, 879 customers switched or transferred their pensions into a SIPP (Self-Invested Personal Pension) based on the advice given to them by Henderson Carter Associates.

This resulted in over £35 million being switched or transferred from customers’ pensions to SIPPs investing in high risk, illiquid assets that were unlikely to be suitable for them, thereby exposing them to a significant risk of loss.



In September 2016 the firm was asked by the Financial Conduct Authority (FCA) to stop all pension switching or transfer business and told not to dispose of their assets ‘without the prior consent of the FCA’.

It was also instructed to restrict its business with introducers Hennessey Jones (its appointed representative and a lead generator), Holistic Wealth Management and City Administration Limited.

The FCA discovered that Henderson Carter Associates were receiving introductions from Hennessey Jones and others to facilitate customers moving their pensions into SIPPs investing in high risk, illiquid assets that were not regulated by the FCA, in which Hennessey Jones had a material financial interest.

This interest was not disclosed to customers and Henderson Carter Associates turned a blind eye to the obvious conflict of interests that this created.


The FCA held that Henderson Carter Associates had failed its customers in a number of ways:

  • Exploited its customers for its own financial gain and put its own interests before those of its customers.
  • By accepting introductions from unregulated introducers;
  • By acting dishonestly and miss-leading their customers into thinking that they were providing bespoke, independent investment advice based on a comprehensive and fair analysis of the whole market;
  • By failing to disclose the financial interest that the introducer had in the customers investment in Loan Notes with Hennessey Jones;
  • By failing to carry out any due diligence on the advised Loan Notes to ascertain their suitability or risk profile;
  • By advising customers to transfer their pension into high risk and illiquid investments which were unsuitable for their needs


The FCA had serious concerns about the suitability of the advice that Henderson Carter Associates were giving to customers and consequently placed restrictions on the type of investment that they could offer.

The FCA intended to impose a financial penalty of £239,900.00 on Henderson Carter Associates for their conduct however as Henderson Carter Associates entered liquidation on the 15th February 2015 the FCA determined that such a financial penalty would not be satisfied.

Aiden Henderson, the Director of Henderson Carter Associates received a ban and a financial penalty of £179,179.00.

The full FCA decision can be reviewed by clicking here.

Have you been affected?

1. Did Henderson Carter Associates or Hennessey Jones advice you to transfer your pension?
2. Has your pension decreased or been lost completely?

If you answered yes to either of the above questions please contact us urgently as we may be able to help.

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What to do if you think you have been mis-sold

Contact Oakwood Solicitors free of charge to find out if you are entitled to compensation on a ‘no-win, no-fee’ basis.

We have helped clients to recover thousands of pounds in compensation from Henderson Carter Associates and may be able to help you too.

How much will it cost you to make a claim?

We offer a free initial consultation whereby we will discuss the circumstances of your pension transfer with you to ascertain if you have a viable claim.

If we identify that you have a viable claim, then we can assist you in recovering any losses you have suffered on a no win no fee basis. This gives you complete peace of mind that you will not be required to pay any upfront costs and will only pay for our services if we are successful with your claim. On successful completion of your claim Oakwood Solicitors fees are a fixed 30% (plus VAT) of any compensation that you are awarded.

If we are unsuccessful, you will not be required to pay anything.

How much compensation will you receive?

We cannot provide an exact figure until we have completed our initial investigation as the level of compensation will depend on a number of factors, namely whether your adviser was regulated or unregulated and whether the adviser is still trading or not.

In the event the advisor was regulated and is no longer trading, there may be a cap on the level of compensation we can recover via the Financial Services Compensation Scheme (FSCS).

In the event the advisor was not regulated we would seek to have the pension reinstated with your previous pension provider.

We have recovered thousands of pounds already for a number of our clients, and could also help you.

Oakwood Solicitors Ltd


Why choose Oakwood Solicitors Ltd?

When you instruct us, you can expect a friendly, down to earth approach, together with an extensive knowledge of the field which will be used to fight tenaciously to achieve the maximum level of compensation possible for you.

We are able to act for you on a no-win, no-fee basis, meaning that there is no risk to you, and you will not be charged if the claim is unsuccessful.


If you believe or feel you have a claim, contact us for a free initial consultation regarding your options by email on finance@oakwoodsolicitors.co.uk. Alternatively, call us on 0113 218 5700.

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0113 200 9740

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