Product liability case study- Mother suffers excruciating blisters from Schwarzkopf Live hair dye

Product liability case study- A mother suffers excruciating blisters from Schwarzkopf Live hair dye

What is product liability?

• Simply put, product liability relates to anything manufactured that is shown to be faulty or not fit for the purpose it was intended. This could include any product from child toys, to cleaning products, to mobile phones, to foodstuffs, and even medication. Effectively, it’s any product available to the public.
• If such a fault or contamination is found or the product is not fit for purpose, the retailer and/or the manufacturer and/or importer of that product (into the EU), is responsible for the product and any harm or damage it has caused.

Lyn Gregory 56 from Poole Dorset claimed that she did a skin test 48 hours before using the dye. After dyeing her hair she broke out in agonising blisters which took a course of steroids and six weeks to heal.

Ms. Gregory told the Daily Mail that she had to cut her hair so that it didn’t irritate her neck. The reaction got so bad that she had to take time off from her job as a housing officer for the local authority.

Ms. Gregory said that when she put the dye on it felt a little itchy the following day it got worse then on Tuesday it was out of control. She suffered blisters all over her neckline ears and is now pursuing a claim against Schwarzkopf.

A Schwarzkopf representative said:

“We are sorry to hear about Ms. Gregory’s reaction and hope that she is now fully recovered. We were advised of Ms. Gregory’s reaction by her solicitor. As such we are not able to comment in such circumstances.”

What should I do if I have been affected?

1. Contact your GP and inform them of your condition.

2. Keep a receipt or proof of purchase.

3. Contact a member of our Product Liability team on 0113 200 9720.

WHAT TO DO NEXT

Get in touch today for a free initial consultation regarding your Product Liability matter. Choose one of the methods on the right-hand side of this page, or call us on 0113 200 9720 to find out how we can help you.