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Progression of a Claim

10:49, 16/5/2022

Home » News & Knowledge » Progression of a Claim

You have been involved in an accident, you are hurt and financially in some difficulty and you know it was not your fault.


You would like to hold the company or individual accountable for their actions, but are unsure how to do this, or what it would involve. Firstly, let me reassure you that if you choose Oakwood Solicitors to help, our experts will guide you through every step.

You only have to take a look through some of the reviews of the members of our EL/PL Department (Beverley Barker and Alex Singleton) to know that it is not as daunting a prospect as you might think and both will be happy to talk you through every step, in a way that is easy to understand.


Progression of a Claim


Here is a brief guide, however, as to what steps you may go through in the progression of a claim:


Initial stages

You will initially have a chat with a member of our team to establish whether we are able to help. We are happy to take a claim on a ‘no win, no fee’ agreement, if we are satisfied (based on the information you provide us) that you have a possibility of winning the claim.

Please remember, however, that claims are reviewed regularly as and when new evidence arises. Therefore, a claim that looks reasonable at the outset, may become one that is unlikely to succeed. Similarly, a claim that looks doubtful (but still with some prospects) can become more secure in the light of new evidence.

If we are happy, we will discuss the ‘no win, no fee’ agreement in more detail and set up a file. We will then prepare the initial paperwork that is submitted on an Online Portal for the responsible party’s insurance company to pick up and investigate.



The insurers usually have up to four months to investigate. If they admit fault (or liability) we will arrange you a medical appointment with a doctor, who will prepare a report on your injuries. When  medical evidence is complete we will value the claim and obtain compensation.

If they do not admit fault (or liability is denied) the process is a little more complicated. We will have to perform a careful review of the file to see whether we are able to fight this decision on your behalf.

Ultimately, if we can, we will arrange medical evidence to prove your case (as discussed in the paragraph above) but it may be that Court proceedings would need to be issued to attempt to bring the matter to a successful conclusion.

If we cannot help, we will always give you the option of discussing our decision in detail and seeking help elsewhere if necessary.

Rest assured that our ultimate goal is to help bring some resolution to your difficulties and hold responsible parties to account for the injuries they have caused.


Further reading

Accidents at Work – Oakwood Solicitors

Accidents in Public Places – Oakwood Solicitors



Get in touch today for a no-obligation consultation or for an update about the progression of a claim. Choose one of the methods on the right-hand side of this page, or call us on 0113 200 9720 to find out how we can help you.

Meet the author

Beverley Barker is an experienced Paralegal in our Employers' and Public Liability Department, having begun her career at Thompsons Solicitors in Sheffield in 1997.   She has also worked for …

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